You will be billed for your first box as soon as you place your order, then on the 2nd of each month there after.
To receive the great benefits of the subscription, you must have received at least two boxes. We understand that your circumstances may change and you may wish to cancel before your second box. If this is the case, we reserve the right to charge the amount you would have saved had you received your boxes. This is equal to £3.80 per box, or £13.80 is purchased at 50% off. You will not be charged extra if you cancel after you have received your second box.
Your first box will be shipped within 3 working days of ordering and will be shipped via Royal Mail 2nd Class. If your first box order is placed on the 2nd of the month, it will be shipped on the 7th or the next working day.
If you wish to cancel your subscription, you can either email contact@lux-nova.co.uk or you can log in to your account via My Account and click cancel.
If you wish to pause your subscription, you can log in to you account via My Account and toggle the ‘Auto Renew’ button to OFF. This option will effectively pause your subscription until you choose to toggle the option ON. You can pause for up to 2 months before your subscription will be cancelled.
You can manage your payment method via My Account
You will not automatically have an account upon subscription. If you would like to manage your subscription manually, you can create an account by clicking My Account